Please allow 2-week's notice when scheduling new appointments. However, last minute emergencies do occur, so please contact us and we will try to work you into our schedule.
During your FREE Meet and Greet we will pick up your keys and learn about your pet's routine before visits begin. This meeting gives your pet(s) and our staff both a chance to get acquainted.
Please have 2 complete sets of keys made prior to our Meet and Greet and check to make sure they work. Only one set will be used during the visit while the other set stays in our safe as a backup.
Payment in full is required at first visit of your trip, and can be made by cash, check, credit card or Venmo.
Please make checks payable to: JenniFurrr's Pet Services LLC
In the event that you need to cancel services, we require 24-hours notice prior to the scheduled visits. Notice may be given by phone or email, but must be received, no later than 24 hours prior to scheduled visit. If proper notice is not given the following charges will be incurred and must be paid before subsequent visits can be booked.
Vacation clients: $75
Daily clients: The cost of that day's visit
"Last Minute" booking fee (with less than 7 days notice):
Pet Sitting clients: $25
thanksgiving and christmas or new year's eve
All fees for services are due at the time of booking (and will be held as deposit for visits). Our cancellation policy for these holidays is that all cancellations must be made two weeks prior to Thanksgiving week visits, and two weeks prior to Christmas and New Years week visits. Cancellations after these dates and times will not receive a refund. There is a 4 visit minimum during the Thanksgiving and Christmas/NYE Holidays.
refunds / credits
We cannot offer refunds for cancelled visits but we can offer credit for visits if cancelled with at-least 24 hours notice. If a pet sitting trip is partially cancelled (cut short) during the scheduled trip dates (with or without proper notice) then 2 visits after the last visit completed will be forfeited and not credited. Any visits after the 2 forfeited visits can be credited if 24 hour was given. All visit credits must be used within 90 days and will expire after the 90 day period.